Custom orders are specially sourced pieces curated exclusively for your event. These non‑refundable items are procured on your behalf, and we provide transparent pricing and a clear timeline for sourcing, production, and delivery. To ensure availability and proper lead time, custom orders must be placed a minimum of 90 days before your event. All quantities approved in writing are final, as custom items cannot be returned or reduced once ordered.

BEYOND TABLESCAPES currently provides delivery service only, and client pickup is not offered. During the rental period, we ask that you store all items in a secure location and repack them carefully for return. Responsibility for the items remains with the client until they are safely loaded into the Beyond Tablescapes service vehicle at pickup.

A secure payment link will be emailed to you along with your finalized quote. A 50% deposit is required to secure your reservation. The remaining balance will be charged 10 days before your event.

We understand that plans can change, and we aim to be fair while also honoring the inventory we reserve for each event. A 50% deposit is required to secure your rental items, and this deposit is always non‑refundable, regardless of when a cancellation occurs.

If you cancel 14 days or more before your event, you will receive a refund of any payments made beyond the non‑refundable deposit.

Cancellations made 7–13 days before your event will receive a refund of 50% of the remaining balance (after the deposit).

Cancellations made less than 7 days before your event are fully non‑refundable, as your inventory has already been secured, prepared, and removed from availability for other clients.

We’re happy to assist with rescheduling, and we will gladly move your reservation to a new date whenever possible, based on availability.

We get that accidents happen. If an item is broken, damaged, or goes missing, it will be billed at our replacement rate of 3x the rental price for that piece.

We include a non‑refundable 5% Rental Protection Plan on all orders. Since our pieces are delicate and used often, this small fee helps cover the normal wear and tear that naturally happens at events. It lets us keep our rental prices lower and prevents you from being charged for every tiny chip or scratch. Replacement costs only apply if an item is broken, seriously damaged, or goes missing.

Preparing Items for Return

You do not need to fully wash your rental items. Simply scrape food into the trash using the provided silicone scrapers, and lightly rinse to remove any remaining food from dishes and flatware before repacking them into containers provided.

Glassware

Place all glassware upside down in the designated glass racks.